Policies

Content on this page

  • Private lessons & tutoring attendance
  • Group class attendance 
  • Transition time between lessons and classes
  • Non-descrimination policy
  • Student minors on the premises of the University of Illinois
  • Withdrawal
  • Dismissals 
  • Conflicts
  • Concert etiquette 

Private Lessons & Tutoring Attendance 

Students will be granted a specific time and day each week for private lessons or tutoring, to be agreed upon with the private teacher. It is expected that the day/time chosen will remain a constant weekly time throughout a given semester, with the exception of published university breaks.

  • Only one cancellation is permitted per semester. Teachers are not obligated to make up additional cancelled lessons and no refund will be issued. However, we will do our best to accommodate additional cancellations when given at least two weeks advance notice.

  • Students/families are responsible to give reasonable notice to their teacher in the event of a cancellation (i.e. at least 24 hours advance notice). If a student does not show up, or if notice of the cancellation occurs less than 24 hours in advance, it is considered a “no-show.” Teachers will not grant make-up lessons for a “no-show” and no refund will be issued. In the occurrence of sudden illness or family emergency, a “no-show” may be classified as the one permitted cancellation per semester.

  • If the teacher cancels a lesson, it will be made up or carried over to the next term.

  • Students/families are encouraged to trade lessons with other students when conflicts arise.

  • Extenuating circumstances will always be taken under consideration at the discretion of the private teacher.

Group Class Attendance 

  • Group lessons are an integral part of the learning experience for the student, and for that reason attendance is required.

  • Students are billed for group classes regardless of attendance.

  • If a student misses more than two group classes in a semester, discussion with the teacher will need to occur to determine the student's continued level of involvement.

  • If a student is not adequately prepared for a performance due to frequent absences, they may not be allowed to participate.

  • If a group class is cancelled due to extenuating circumstances, every effort will be made to reschedule.

Transition Time Between Lessons and Classes

Because private lessons and classes are often scheduled back-to-back, students and their family members should expect a reasonable amount of transition time. This allows students to enter and exit our teaching spaces, and allows teachers to run quick errands. Transition time should not cut into instruction time more than 5 minutes. Please let us know if you encounter excessive amounts of transition time on a regular basis.

Non-Discrimination Policy

The Illinois String Academy does not discriminate on the basis of race, nationality, gender, ethnic origin, sexual orientation or religious belief in its admission, student aid or other educational practices.

Student Minors on the Premises of the University of Illinois

  • The behavior and supervision of minors outside of scheduled instruction time with our instructors is the responsibility of parents and/or guardians.

  • Instructors are not permitted to give rides to students. Neither may minors rehearse unsupervised on university property.

  • Instructors will have an emergency contact sheet based on the information families provide.

  • An adult must accompany young children at all times. If an instructor is late, a responsible adult must be present with a young child until the teacher arrives and must be present immediately following the completion of instruction. Parents/guardians or a responsible adult, similarly, must also monitor any additional young children (e.g. siblings or friends) who have entered university facilities with them but are not enrolled in our programs.

  • Students who are old enough and mature enough to navigate our facilities quietly may be dropped off and not accompanied into the building by a parent, guardian or responsible adult. In this case a parent or legal guardian must obtain written approval from the Coordinator.

  • The lobbies and hallways serve as both a waiting area for students prior to classes and a meeting place for parents, students and faculty. Students should speak quietly in these areas to prevent interference with instructors in nearby studios.

  • Parents/guardians are responsible for curtailing running, loud play and any dangerous or annoying behavior on the part of their youngsters. Such occurrences, if deemed extreme, could be cause for dismissal from the program.

Withdrawal

We encourage students to complete the entire semester or summer session.  The general policy is no tuition refund for withdrawn students. Extenuating situations will be evaluated on a case-by-case basis. Withdrawal requests must be made in writing and approved before a refund or credit is issued.

Dismissals

We reserve the right to dismiss any student due to delinquent payment of tuition, frequent absences or tardiness, failure to practice, behavioral problems, etc.

Conflicts

Students/families should make every effort to resolve instructional or personal issues with their private teacher, instructor, or the String Academy Coordinator. Teachers and instructors will do their best to respond to individual needs. The Office of Public Engagement is available for consultation in case of serious need.

Concert Etiquette

Please arrive on time and plan to stay for the entire performance as a courtesy to the other performers. Should anyone need to enter/exit the recital hall, please wait until the current performer is finished, during the applause. It is requested that cameras without flash be used, or if flash must be used, please wait until the end of the performance. Our recitals are family friendly – infants and young children are welcome! In these cases, we understand that attending a performance is a learning experience and welcome the occasional outburst. Formal attire is not necessary, but students should be dressed appropriately for a recital (i.e. avoid jeans, t-shirts and tennis-shoes if at all possible). Appropriate attire for Pre-College Chamber Music concerts will be communicated by the Assistant Coordinator.